(PRWEB) June 29, 2006 -— Contact Center Summit Fall 2006, scheduled to take place October 22-24, 2006 in Palm Springs, California, is an exclusive event that caters to the needs of senior executives concerned with management issues associated with the implementation and utilization of the latest in Contact Center technologies and strategies. Delegates at the Contact Center Summit will all be senior-level executives who have the ability to make or influence purchasing decisions and will include Chief Customer Officers and EVPs, SVPs, VPs and Directors of Call Center Operations/Services, Claims Administration, Client Services, Contact Centers, Customer Care, Loyalty, Satisfaction, Relationship Management, eCommerce Support and Technical Support.

Likewise, the Solution Providers represented at the Contact Center Summit are key suppliers of the most innovative and cutting edge technology products, solutions and services. Solution Provider Categories will comprise ACD Management Software, Customer Relationship Management (CRM), Instant Messaging Applications, Analytic and Design Support Tools, Data Analysis, IVR and Speech Recognition, Application Service Providers, Data Warehousing, LAN-based Phone Systems, Billing & Network Management Tracking, Software & Systems, e-Commerce and Sales Support, eLearning Software and Solutions, Business Intelligence, Outsourcing Solutions, Call Accounting & Tele-management Software, Workforce Management and Forecasting, Call/Contact Center Consulting and more.

The presenters on the Contact Center Summit program are leaders from various industries who will gather in California to share their knowledge and expertise. Distinguished speakers for this year’s fall event include:
* Philip Bennett, EVP, Customer Service, Optionsxpress Holding
* Marc Mills, VP Call Center Operations, Carey International Inc.
* David Harris, VP, Scorecard Operations, JPMorgan Chase
* Art Hall, VP Sales & Customer Care Operations, Netbank
* Pendy Pendyala, VP, Customer Support Delivery, HP
* Lynn A. O'Neill, AVP, Call Center, Project Manager, New York Life Insurance Co.
* Brad Pitt, Senior Director, Field Services & Sales, Choice Hotels International
* Ivan Ashby, Director, Customer Care Operations, Blue Cross of California
* Kelly Jordan, Director, Telesell Operations, Coca Cola Bottling Co.
* Gary Richmond, Director of Work at Home and Outsourcing, Home Shopping Network
* Monte Whitbeck, Operations Consultant, ITIL Master, PMP, Microsoft Corporation
* Beverly Orio, VP Customer Service, Barnes and Noble
* Joseph Arsenault, Senior Analyst, AOL
* Brian S. Delamer SVP Sales and Service, Capstone Turbine Corporation
* Scott Swift, Director Consumer Information Affairs, Hunter Douglas Inc.
* Mike Modiz, VP Operations and Strategy, McKesson
* Sheila Coleman, Director Call Centers, CVS Corporation
* Catherine M. Wolfe, Director, Marketing Services, Toshiba America Medical Systems, Inc.
* Troy Carrothers, VP Credit and Customer Service, Kohl’s Department Store
* Elizabeth Marchetti, Director of Customer Support, Cardinal Health
* David Pugh, Operations Director, BellSouth
* Tom Ross, Director of Staff Operations, Sprint
* Terry Sutton, Director, Customer Satisfaction, Business Planning, Technology, L.L. Bean
* Rosemary Eady, VP Planning and Call Center Management, 1 800 flowers.com
* Denise Thompson, HR Director, 1 800 flowers.com

The case-study driven executive summit program will address recent and future developments in the industry, including areas such as Moving Forward – Trends in the Contact Center Industry; Next Generation Contact Center: Providing a Life-sustaining Dose of External Feedback; Benefiting from Daily Use of Analytics in the Contact Center; Performance Management Processes to Drive Contact Center Performance; Managing Security and Privacy Issues in Contact Centers; Taking your Center to the Next Level: Reengineering your Contact Center; Employee Retention in a Shrinking Workforce; Acquisition and Mergers: The Impact on Contact Centers; Understanding the Benefits of Maintaining Happy Call Center Agents; Developing the Roadmap to Achieving a Profitable Sales and Service Contact Center; Achieving Outstanding Customer Satisfaction; Six Sigma: Bringing Efficiency & Effectiveness to the Contact Center; Home-based Agents: A Viable Staffing Alternative to Offshore; Reporting on Quality Metrics; Customer Retention and Loyalty: Gaining the Maximum Results and VOIP – Realize the Great Benefits, Efficiencies and Savings.

At the Contact Center Summit, attendees will not only attend sessions but also engage in one-on-one meetings with leading solution and technology providers. Through our scheduling software attendees select the companies and sessions of interest to them. Delegates can expect to meet with companies such as VoiceVerified, Conversive Inc., Amcat and The Taylor Reach Group Inc. Indeed, delegates are guaranteed to return to the office armed with a wealth of information and the ability to take that next step forward.

In addition to the business strategy-focused presentations, one-on-one meetings and information sharing sessions, the Contact Center Summit offers unparalleled networking opportunities. The Summits’ leisure activities create a relaxed, informal atmosphere to help attendees unwind after the more structured summit program. More importantly, they are designed to facilitate interactions among attendees – which is key for cementing business relationships.

ContactCenterWorld.com, CRMXchange and Ittoolbox are leading media partners for this year’s Contact Center Summit.
   
About marcus evans
marcus evans, one of the world’s leading business information companies, is dedicated to the provision of global business intelligence and information to assist in strategic and effective decision-making. Established in 1983, the company’s international network of offices creates major sector-focused events for business learning and networking opportunities across a variety of industries and professions.

Every year marcus evans produces more than 150 of the world’s leading business and economic summits for senior-level decision makers. Held at locations around the world, these events provide attendees with a unique opportunity to individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings to provide an effective, highly focused interactive event.

www.contactcentersummit.com | www.marcusevans.com

For Information Contact:
Simone Reeves
Marketing Assistant
246-417-5379